Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We ship to New York State Correctional Facilities ONLY. Note that there are restrictions and policies we must abide by throughout the packing, shipping and processing of orders. Also note, there are slight variances in Directive 4911 et al. & Facility Operating Procedures (better known as: F.O.P.). We must make known that allowable items varies per facility, e.g., one facility may allow black winter hats while another facility may not allow the black winter hat. We urge you consult with the person you are ordering for regarding their F.O.P. We charge a flat-rate shipping cost of: $14.99 no matter the weight.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the facility your package is shipped to, it may take up to 7-10 business days for delivery. Our shipping days are Monday, Tuesday and Wednesdays respectively. Prior to completing your purchase there is a REQUIRED check box you must check which confirm you accept these terms.
Please also note that the shipping rates subject to change where/we deem appropriate. In any event, you will be prompted to accept any changes or current shipping policy prior to checkout. We advise and strongly recommend you read and understand our shipping policy prior to purchase.